Payment & Shipping

Payment

Want to pay by Debit or Credit Card? – Then choose Proceed To Checkout from your shopping basket page, you will then be taken to the Klarna checkout page.

We also use PayPal, the trusted leader in online payments. PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with us.

DONT HAVE A PAYPAL ACCOUNT?– DONT WORRY!  Select Paypal as your payment option then select the option to checkout as a guest.  Here you will be prompted to enter your debit/credit card details. No Paypal account required.

WANT TO PAY BY PHONE?That’s fine to.  Select Pay by Telephone as your option.  Then give us a call. We are open Monday – Friday 9 – 5. Please call 01666 501102

Delivery

We currently offer delivery to mainland UK , Jersey and Guernsey, Ireland, Isle Of Man, France, Germany, Spain, Italy and Portugal – (Please select correct Region during checkout to enable postage to be calculated according to your location – Incorrect region selection may result in your order being cancelled)

Items up to 2kg will be sent on a fully tracked service

Items up to 10kg will be sent via courier on a tracked and signed for service

Items weighing over 10kg we can currently only send within mainland UK

(We are quite happy to send items above this weight to other locations and overseas but do request that you contact us prior to placing an order to enable us to provide you with a quote.  Any orders placed that haven’t had a price agreed will be cancelled)

Our postage charges are staggered according to the weight and will be calculated during checkout

For orders over £50.00 Delivery is FREE  but only within Mainland UK 

We will endeavour to dispatch your order within 1 – 2 working days of receipt. We use a courier service as well as Royal Mail.

 

EXPRESS NEXT DAY DELIVERY IS £6.95 per order, please select this option at checkout – Only available within Mainland UK

 

Everything Wildlife cannot be held liable for any item that has been dispatched within our stated time schedule but delayed due to the postal or courier services.

 

Please note we send items Monday – Friday only.  We do not offer a Saturday courier delivery service. Any orders received after 2pm will be sent the next working day wherever possible.

Returns

Our aim is to provide our customers with a first class service and product but we do appreciate that sometimes things do go wrong. If you are unhappy with your order please do not hesitate to contact us and we will do everything we can to help.

 

We will accept returns on faulty items or items that have been damaged in transit, for a replacement or refund.  Please contact us first to advise us of the problem.

If you would like to return an item for any other reason please contact us within 14 days stating your reason .  Unfortunately we will be unable to refund any postage in these cases.